KEY PURCHASE INFORMATION
Below you can find all relevant information needed for buying a piece of art from RECOGNITION. Click on a link below to jump to the relevant section, or drop me a message via the contact page with any questions.
PURCHASING ARTWORK
Payments, including most major card providers are securely supported via Wix payments. On your bank statement this may arise as Owen Langshaw-Lee.
Most artwork is available to purchase online through the website though some may be only available at fairs or in person
If purchasing multiple items, please get in touch and I can combine items and shall give you a discount code to use to reduce delivery costs.
FRAMING
At the moment all items are sold unframed. This is because the colour, thickness and type of frame, alongside the colour of the walls can have a big impact on how a piece looks when hung. I can provide thoughts and advice, but believe the decision is best made by you once you've received the piece.
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DELIVERY OR ARTWORK
Because of the delicate and valuable nature of the artwork, all UK deliveries are delivered by Courier. I understand there is a cost associated with this, but have found it's far better to ensure artwork is received in good condition than risking damage.
Giclee prints are sent via DHL and Canvases and Screen Prints are sent via Royal Mail. In instances where I am away or unable to deliver quickly I shall contact you to let you know after receiving the order, in case you need to cancel.
SHIPPING COSTS
See below for shipping costs. Due to size, weight, and packaging required to ensure your product arrives safely, prices differ slightly for screen prints, giclee prints and paintings.
Due to some items being handled in different locations alongside how Wix works for setting up shipping costs, each item is priced and charged separately. If you are looking to purchase multiple items, please get in touch and I can try and reduce shipping packaging and costs.
I am working on shipping to more countries. If your country is not shown below, let me know and I shoudl be able to get a shipping cost put together for you.​
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UK Shipping Costs:
A4, A3 Screen Prints: £11
Poster (500 x 700mm) and A1 Screen Prints: 17
Giclee Prints: £13
Paintings: £40
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USA Shipping Costs:
A4, A3 Screen Prints: £45
Poster (500 x 700mm) and A1 Screen Prints: 55
Giclee Prints: £40
Paintings: £130
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PACKAGING
All items shall be securely packaged and sent in mint condition unless otherwise stated.
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Please take a video when unpacking an item, and take photos of any dents or damage to packaging that you see when it arrives. In the unlikely case of any damage, this is needed for the postal insurance to cover replacing the item where possible. Unless I am out of stock of the screen print or it's a painting you've ordered, I should be able to resend an item out quickly to you.
RETURNS AND REFUNDS
If you change your mind on a piece of purchased artwork, please email me to let me know and we can discuss the return of the art and a refund. I can offer a refund on the cost of the artwork within 7 days of the artwork being received. Delivery costs are unable to be refunded.
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Due to the costs of creating art, a refund is only possible if the work is returned undamaged - so please take a video and photos upon packaging it to return. All returned artwork must be sent via signed and insured delivery e.g. Royal Mail Special Delivery in case of any damage incurred in transit. If returned artwork arrives damaged, a refund won't be possible unless you can provide this to help with recouping costs from the delivery company .
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This may all sound serious, but hasn't ever been an issue so there shouldn't be anything to worry about. If you have qny questions let me know.